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Q&A: The benefits of remote CSRs with AnswerForce

Q&A: The benefits of remote CSRs with AnswerForce

As a business owner, you’re practically a superhero. But unfortunately, you and your team can’t be awake 24/7

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+3+3
Our most-read stories of October

Our most-read stories of October

Q&As, dispatching, private equity, and more

Hannah Makarewicz
Hannah Makarewicz
TechnologyTechnology
+1+1
Peterman Brothers betting on technician development, virtual sales in 2025

Peterman Brothers betting on technician development, virtual sales in 2025

On an hour-long Zoom call, CFO Michael Sullivan and COO Andrew Hasty walked me through the company's key bets for next year

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+2+2
Humor and big bucks: Tackling the HVAC industry's labor crunch

Humor and big bucks: Tackling the HVAC industry's labor crunch

A Q&A with Ruchir Shah, founder of SkillCat, a digital education company that's enrolled over 300,000 students in its skilled trade programs

Alec Stevanovski
Alec Stevanovski
ManagementManagement
+1+1
Why did ACCA launch a credit card for contractors?

Why did ACCA launch a credit card for contractors?

Given ACCA's focus on government advocacy, I was curious about the motivation and did some digging

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+3+3
ARS, Flint Group, TurnPoint Services CEOs talk operations, state of the HVAC industry

ARS, Flint Group, TurnPoint Services CEOs talk operations, state of the HVAC industry

At ServiceTitan's Pantheon event early this month, the execs joined ServiceTitan's Chief Revenue Officer for a panel discussion

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+2+2
Quick take: Q&A with Gorjanc Home Services' CFO, COO

Quick take: Q&A with Gorjanc Home Services' CFO, COO

In a market crowded with private equity-backed players, Gorjanc is an independent contractor on track to grow revenue over 20% this year

Alec Stevanovski
Alec Stevanovski
ManagementManagement
Contractors see 14% bump in Q3 organic lead volume

Contractors see 14% bump in Q3 organic lead volume

A breakdown of Q3 performance across organic channels and Google Local Services Ads

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+1+1
Hatch, Genz-Ryan CEOs on growth challenges, nurturing leads, and AI

Hatch, Genz-Ryan CEOs on growth challenges, nurturing leads, and AI

Last week, on an hour-long webinar, I caught up with the CEOs of Hatch and Genz-Ryan

Alec Stevanovski
Alec Stevanovski
ManagementManagement
+1+1
The 410A supply dilemma

The 410A supply dilemma

In 2021, importers and wholesalers stockpiled HFCs, but inventories are dwindling

Alec Stevanovski
Alec Stevanovski
TechnologyTechnology
+2+2
Home services marketplace StreetFair partners with Jobber

Home services marketplace StreetFair partners with Jobber

The companies are integrating, allowing jobs on a contractor’s schedule in Jobber to be shared with a neighborhood through StreetFair

Hannah Makarewicz
Hannah Makarewicz
M&AM&A
+1+1
"I don't think there's a right or wrong answer," says contractor about private equity

"I don't think there's a right or wrong answer," says contractor about private equity

Welcome to Post Close, a monthly series anonymously highlighting the thoughts of HVAC contractors who have sold their businesses to a private-equity-backed platform

Alec Stevanovski
Alec Stevanovski